Shipping & Returns

SHIPPING WITHIN AUSTRALIA

All orders are shipped through Australia Post. Our shipping is calculated on the total weight and or/size of your parcel. We will always try and ship via the most efficient method possible, whilst keeping costs down as much as we can, and for this reason the majority of our parcels are shipped via pre-paid satchels. These also come with tracking.
We cap all our shipping prices (within Australia). The most you will pay for Standard Post is $16.50 and the most you’ll pay for Express Post is $20.00. Sometimes our system will overcharge on shipping in which case we will always refund the difference.

You will have the option of Regular or Express shipping. You can view the turn-around shipping times on the Australia Post website. If you would like extra insurance on your parcel or a signature on delivery, please let us know during checkout and we will contact you to arrange this.

We pride ourselves on our quick turn around time and aim to have all orders shipped within 24hrs of payment being made (subject to Australia Post opening hours).   Your order will not ship until payment has cleared. This may several days with bank transfers but please feel free to send us an email receipt of payment and we can usually ship straight away.

Because we lodge everything manually rather than online (I’ve found for us this is the quickest, cheapest and most efficient way of sending), we don’t automatically send out tracking numbers as it would significantly increase processing times for us. We try and get everything out quickly so this would significantly slow me down with the system we have. However if you ever need your tracking number, please don’t hesitate to ask (or leave a note during checkout) as we are more than happy to send it through if requested.

Please Note: We take every precaution to ensure that your parcel arrives to you safely and within a reasonable amount of time, and will always do everything we can to help you track your parcels but we can not  be responsible for lost parcels. Once parcels are lodged to Australia Post delivery times are out of our hands.

Please do not hesitate to contact us with any queries you may have.

SHIPPING TO NEW ZEALAND

We have just enabled shipping to New Zealand on a trial basis.
All orders are shipped through Australia Post.
Our shipping is calculated on the total weight and or/size of your parcel. We will always try and ship via the most efficient method possible and for this reason the majority of our parcels are shipped via pre-paid satchels. These also come with tracking.
You can choose either Standard Shipping or Express. Shipping times will vary and we do recommend checking the  Australia Post website  for up to date shipping times.

Sometimes our system will overcharge on shipping in which case we will always refund any extra paid.

If you would like extra insurance on your parcel or a signature on delivery, please let us know before checkout and we will contact you to arrange this.

If you have any questions please don’t hesitate to reach out.

Please Note: We take every precaution to ensure that your parcel arrives to you safely and within a reasonable amount of time, and will always do everything we can to help you track your parcels but we can not  be responsible for lost parcels. Once parcels are lodged to Australia Post delivery times are out of our hands.

 

RETURNS

With the exception of a few product lines that we have packaged by our manufacturers (to keep costs down), we pack everything ourselves and inspect all our products to ensure they are of good quality. We do not sell you products that we would not use ourselves.

However, we are only human and sometimes things do slip through. If you are unhappy with the quality of your product, please contact us within 48hrs of your receiving the parcel. All returns are considered on an individual basis, however no returns are considered or accepted 7 days after receipt of delivery (ie. 7 days after your  tracking number states ‘Delivered’).
Postage costs cannot be refunded and no money will be refunded until items have been received.

If you require specific information about any product, please do not hesitate to contact us and we will do our best to help you.

Please note: there is no exchange on ear hooks due to health regulations.

To be considered for return, all products need to be unopened and in original packaging.

Item added to cart.
0 items - $0.00