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Shipping & Returns

SHIPPING

PLEASE NOTE : There are currently still some delays due to COVID.  Once your order has been shipped by us, we can no longer guarantee anything however as always, we will try our best to ensure your orders get to you asap. We HIGHLY recommend using Express Post during this time. Whilst Australia Post is not guarantee next day delivery, they are still processing Express Post parcels first.
We are also currently not shipping internationally due to COVID-19.

You can view more about Australia Post delays and their COVID updates HERE.

All orders are shipped through Australia Post. Our shipping is calculated on the total weight and or/size of your parcel. We will always try and ship via the most efficient method possible, whilst keeping costs down as much as we can, and for this reason the majority of our parcels are shipped via pre-paid satchels. These also come with tracking.

You will have the option of Regular or Express shipping. You can view the turn-around shipping times on the Australia Post website. If you would like extra insurance on your parcel or a signature on delivery, please let us know during checkout and we will contact you to arrange this. Eventually these options will be added into the checkout system.

We pride ourselves on our quick turn around time and aim to have all orders shipped within 24 – 48 hrs of payment being made.   Your order will not ship until payment has cleared. This may take up to 3 days with bank transfers but please feel free to send us an email receipt of payment and we can usually ship straight away.

Because we lodge everything manually rather than online (I’ve found for us this is the quickest, cheapest and most efficient way of sending), we don’t automatically send out tracking numbers as it would significantly increase processing times for us. We try and get everything out quickly so this would significantly slow me down with the system we have.
However if you ever need your tracking number, please don’t hesitate to ask (or leave a note during checkout) as we are more than happy to send it through if requested.

Please Note: We take every precaution to ensure that your parcel arrives to you safely and within a reasonable amount of time, and will always do everything we can to help you track your parcels but we can not  be responsible for lost parcels.

We are currently not shipping international due to covid and apologise for an inconvenience.

Please do not hesitate to contact us with any queries you may have.

 

RETURNS

With the exception of a few product lines that we have packaged at our manufacturers (to keep costs down), we pack everything ourselves and inspect all our products to ensure they are of good quality. We do not sell you products that we would not use ourselves.

However, we are only human and sometimes things do slip through. If you are unhappy with the quality of your product, please contact us within 48hrs of your receiving the parcel. All returns are considered on an individual basis however no returns are considered or accepted 14 days from shipping date. Postage costs cannot be refunded and no money will be refunded until items have been received.

If you require specific information about any product, please do not hesitate to contact us and we will do our best to help you.

Please note: no exchange on ear hooks due to health regulations.
To be considered for return, all products need to be unopened and in original packaging.