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Shipping & Returns

SHIPPING

As mentioned in our ‘Ordering’ Section, we no longer have an online cart for supplies however, we are very much still taking orders and can still ship to you.
All orders are shipped through Australia Post. Our shipping is calculated on the total weight of your parcel and our system is connected to Australia Post so you are charged actual Australia Post shipping costs. We will always try and ship via the most efficient method possible, whilst keeping costs down as much as we can, and for this reason the majority of our parcels are shipped via pre-paid satchels.  Along with being an efficient and some-what cost effective method, these satchels also provide us with tracking of your parcels.

You will have the option of Regular or Express shipping and also to Register your order. Please let us know which method you prefer when ordering.

Please Note: If your order is small and we can fit it through as a large letter (ie. earring blanks, findings etc.) we will provide you with this option, however there is no tracking or insurance on this method and turn-around time is generally anywhere between 10-14 business days.

We pride ourselves on our quick turn around time and aim to have all orders shipped within 24hrs of payment being made.   Your order will not ship until payment has cleared. This may take up to 3 days with bank transfers but please feel free to send us an email receipt of payment and we can usually ship straight away.

Please Note: We take every precaution to ensure that your parcel arrives to you safely and within a reasonable amount of time, and will always do everything we can to help you track your parcels but we can not  be responsible for lost parcels.

For our international customers, please note that your shipping cost is calculated on the weight of your parcel.
Please do not hesitate to contact us with any queries you may have.

 

RETURNS

We inspect all our products to ensure they are of good quality. We do not sell you products that we would not use ourselves.
Dani’s handmade items are created with great care and with quality products.
All products – whether handmade or supplies/tools – are checked before they are sent to customers.

If you require specific information about any product, please do not hesitate to contact us and we will do our best to help you.

If you are unhappy with the quality of your product, please contact us within 7 days of your receiving the parcel. All returns are considered on an individual basis however no returns are considered or accepted 14 days from shipping date. Postage costs cannot be refunded and no money will be refunded until items have been received.

Please note: no exchange on ear hooks due to health regulations.
To be considered for return, all products need to be unopened and in original packaging.